FAQ

 

Who should NOT use electronic cigarettes?

Anyone that is not already a smoker, those under the age of 18, women who are pregnant or breastfeeding, persons who have a nut allergy, persons with or at risk of heart disease, high blood pressure, diabetes, or taking medication for depression or asthma.

What is an electronic cigarette and how does it work?

An electronic cigarette or e-cigarette is a battery-powered vaporizer which simulates smoking. Although e-cigarettes come in many different shapes, sizes and forms the principle of how they work is similar. When the user inhales on the device e-liquid is drawn into an atomizing chamber where with the aid of the battery power the e-liquid is heated turning it into a vapour. The vapour is then inhaled by the user giving the sensation of traditional smoking.

Who are the products on this site intended for?

Products on this site are for smokers over 18 years of age. They are designed for those who wish to find an alternative to conventional tobacco cigarettes. Pure Vapor makes no therapeutic claims relating to any products contained within this site and all electronic cigarettes are sold as an electronic gadget to provide an alternative to smoking.

What is the difference between smoking a traditional cigarette or using an electronic cigarette?

With a conventional tobacco cigarette the user inhales smoke, an electronic cigarette produces vapour so does not contain chemicals associated with burning such as tar, carbon monoxide or arsenic.

Does an electronic cigarette give off an odour like tobacco smoke?

No, it has little smell which is non-offensive and dissipates quickly as it is a vapor. Unlike tobacco smoke which lingers an e-cigarette will not leave your home, car or clothes smelling like an ashtray.

Are electronic cigarettes easy to use and do your products come with instructions for use?

Yes to both, all electronic cigarettes on this site are simple to use providing time is taken to read the setup and directions for use instructions. All starter kits are supplied with clear instructions which also include photographs so the user can visually see what is being instructed. Please follow these instructions as they will inform you on the correct way to use our products and make your experience the best it can be.

Why choose Simply Vape?

We've been providing kiwi vapers with a smarter way since 2013. Knowledge isn't amassed overnight, we are still learning daily as the vaping industry is constantly evolving and enjoy passing on what we've learnt. We're here for you and understand the struggles that arise when trying to transition away from traditional cigarettes. Unlike a lot of other vape companies we're not into huge clouds of vapour and chunky vape devices, we're more interested in something that works for our varied customers. We're not too cool to care (or cool at all) and believe the old saying "The only stupid question is the one you didn't ask". Hi I'm Justin, in the past I have worked for  multinational companies and had every opportunity to see what they promise their customers but due to their size were unable to deliver. Being the owner/operator your satisfaction is utmost and I will strive to give you the best personal service available.

What methods of payment does Simply Vape accept?

We accept MasterCard, Visa, Union pay and Account2Account. Account2Account requires no credit card and payment is made via internet banking - to use this service checkout until the final credit card page and click the Account2Account icon and follow prompts.

Shipping – NZ

How much will my purchase cost to be delivered within NZ?

Free shipping on all orders $60.00 or over.
$5.00 shipping Nationwide including Rural Delivery on all orders under $60.00

How will my order be delivered?

Your order will be delivered by NZ Couriers. Please check shipping policy page for more information.

Can I track my order?

Yes, once your order has been carefully packaged and sent, we will email you and provide a tracking link.

Is age verification needed on delivery? 

Yes, the courier driver will ask for ID to confirm you are of legal age before the parcel is delivered - no ID, no delivery.

What is contained in the E-liquid you supply?

Both contain Propylene Glycol (PG),Vegetable Glycerin (VG), food grade flavouring, water and nicotine (if listed in the product listing page).

What is Propylene Glycol?

Propylene glycol (PG) is a chemical made by reaction of propylene oxide with water.
Propylene glycol has had an unsurpassed reputation for safe use in a wide range of consumer products we use on a daily basis , including food and beverage products, cosmetics and pharmaceuticals. Because of its water-retaining properties, propylene glycol is the compound of choice for delivering atomized medications and has been used in asthma inhalers and nebulisers since the 1950’s . In food and beverage products it is used as a stabilizer (to keep things held together, and keep them from evaporating), and to keep foods moist, deemed safe for human consumption and is approved for use in food products in New Zealand.
Simplified, for vapers PG in e-liquid is used to provide a “throat-hit” that mimics the sensation of smoking

What is Vegetable glycerin?

Vegetable glycerin (VG) is otherwise known as glycerol, a viscous, colorless chemical that’s slightly sweet to the taste that is derived from vegetables. Vegetable glycerin is present in many consumer products from cosmetics to foods often because it helps them retain moisture.
Simplified, for vapers VG in e-liquid is used to provide the vapour that mimics smoking.

What VG/PG ratio of liquid should I use?

There is no simple answer as it comes down to the wattage output of the kit you use and your own personal preference although a rule of thumb is a low output device such as a pen style vape benefits from at 30/70 VG/PG liquid and in most cases 50/50 will also be enjoyable. A 50/50 e- liquid makes for a well-rounded vape juice that suits the majority of kits and tanks. A higher powered device will suit a 70/30 VG/PG liquid. Just remember the higher the PG ratio the more pronounced the throat hit will be.

Here are some things to consider:

Throat Hit – many ex-smokers crave the sensation of the throat hit that was experienced while smoking. A higher PG ratio along with nicotine will provide more of this than a higher ratio of VG.

Smoothness – High VG fluid tends to give a much smoother feeling on the throat but will not be suitable for a low powered / higher omh coil.

Inconspicuous Vaping – If you want to keep your vaping lowkey in public then high PG with a lower output device is the way to go. Less vapor is produced when exhaled, making this ideal for the less ostentatious vaping enthusiast.

Cloudchasing – If you want to exhale dense clouds of vapor then high VG with a high powered device with a sub ohm coil would be your choice.

What is the difference between a reusable pod and a disposable/consumable pod?

Pods/tanks fall into two categories, reusable and disposable/consumable. A reusable pod means the user has the ability to replace only the heating coil when it is exhausted and not the entire pod. A disposable/consumable pod must be completely replaced once the heating coil is exhausted.

Why should I use a separate pod/heating coil with each flavour I use?

Some flavours taint the wicks in the pod/heating coil and can still be tasted even when a different flavour is added.



If you have any other questions we're here to help so please send us a message by emailing contact@simplyvape.co.nz